Kangaroo Fold

Shipping Policy

Shipping Policy for Zickers LLC

Thank you for choosing Zickers LLC as your clothing hanger provider. We are dedicated to delivering high-quality products and ensuring a seamless shipping experience. This Shipping Policy outlines the details of our shipping processes, including pre-orders and delivery timeframes.

1. Shipping Methods and Rates

1.1 Domestic Shipping

We offer shipping within the United States. The shipping rates and delivery times vary based on the destination and the weight of the package. During the checkout process, you will be provided with shipping options and their corresponding costs.

2. Processing Time

2.1 In-Stock Items

For in-stock items, orders are typically processed and shipped within 4 business days after the order is placed and payment is confirmed.

2.2 Pre-Orders

In the case of pre-orders, the estimated shipping date will be clearly indicated on the product page. Pre-order items are not immediately available for shipping but are expected to be delivered on or around the specified date. Please note that the shipping date for pre-order items is subject to change, and any updates will be communicated to customers as soon as possible.

3. Delivery Time

3.1 Domestic Delivery

Once your order has been shipped, the estimated delivery time for domestic orders is typically 3-7 business days. Please note that delivery times may vary depending on the shipping address and courier service.

4. Delivery Date Not Guaranteed

While we strive to deliver your orders within the estimated timeframe, please understand that shipping times are not guaranteed. Various factors, including but not limited to weather conditions, natural disasters, unforeseen circumstances, and customs procedures, may affect delivery times.

5. Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the status of your shipment and estimate its delivery date.

6. Shipping Issues and Lost Packages

In the rare event of a lost or missing package, please contact our customer support team at info@kangaroohanger.com. We will work diligently to investigate the matter and assist you in resolving any shipping issues.

7. Address Accuracy

It is the customer's responsibility to ensure that the shipping address provided during checkout is accurate and complete. Zickers LLC will not be responsible for any shipping delays or delivery issues resulting from incorrect or incomplete addresses provided by the customer.

8. Shipping Restrictions

Some products may have shipping restrictions due to their size, weight, or contents. If any items in your order are subject to such restrictions, we will notify you promptly, and if necessary, make appropriate adjustments to your order.

9. Changes to Shipping Policy

Zickers LLC reserves the right to modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this page regularly for updates.

If you have any questions or need further assistance regarding our Shipping Policy, please contact us at:

Zickers LLC

1434 Elliott Ave W,

Seattle WA 98119

Thank you for choosing Zickers LLC. We value your trust and are committed to providing you with the best possible shopping experience.

Refund Policy

Refund Policy for Zickers LLC

At Zickers LLC, we are committed to providing you with high-quality clothing hanger products and exceptional customer service. We understand that circumstances may arise where you might need to request a refund. This Refund Policy outlines the guidelines and procedures for requesting a refund for purchases made through our website or other sales channels.

1. Eligibility for Refunds

1.1 Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team at info@kangaroohanger.com within 5 days of receiving the order. We may request photographic evidence of the damage or defect to assess the issue. Upon verification, we will gladly offer you a replacement or a full refund, including any shipping charges incurred.

1.2 Order Cancellation

Cancellation requests are reviewed on a case-by-case basis and are not guaranteed. Please contact info@kangaroohanger.com as soon as possible if you wish to cancel your order.

1.3 Pre-Order Cancellation

Cancellation requests for pre-order items are also reviewed on a case-by-case basis and are not guaranteed. Please contact info@kangaroohanger.com as soon as possible if you wish to cancel your pre-order. Once the pre-order item has been shipped, the regular refund policy will apply.

1.4 Change of Mind

If you change your mind about a purchase and wish to request a refund, please contact our customer support team within 15 days of your purchase. For eligible products, we will provide you with instructions on how to return the item. Please note that the customer will be responsible for return shipping costs, and a refund will be issued for the product's purchase price, excluding any original shipping fees.

2. Refund Process

2.1 Refund Evaluation

Upon receiving your refund request, our customer support team will evaluate your request based on the eligibility criteria outlined in this policy.

2.2 Refund Approval

If your refund request is approved, we will process the refund to your original payment method within 15 business days from the date of approval. The refund amount will include the product's purchase price and, if applicable, any shipping charges paid during the initial purchase.

2.3 Refund Reversals

In some cases, a refund may be reversed if the returned product is not in its original condition or if the product shows signs of use beyond what is necessary to inspect it. In such instances, we will contact you to discuss the matter and arrange for the return of the product to you.

3. Non-Refundable Items

The following items are non-refundable:

• Gift cards and e-gift certificates

• Custom-made or personalized products

• Products that have been used, damaged, or altered after delivery, except for damages caused during shipping

4. Shipping Costs

Please note that shipping costs for returning eligible products are the responsibility of the customer, except in cases of damaged or defective products.

5. Changes to Refund Policy

Zickers LLC reserves the right to modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this page regularly for updates.

If you have any questions or need further assistance regarding our Refund Policy, please contact us at:

Zickers LLC

1434 Elliott Ave W, 

Seattle WA 98119

Thank you for choosing Zickers LLC. We strive to ensure your satisfaction and look forward to providing you with excellent customer service.